Frequently Asked Questions
WORKING WITH US
Q: What is the process of working with a new client?
A: Creating a Preventive Wealth Care plan has three easy steps: Assess, Address, Implement.
Step – 1 Assess: We meet for a wealth care assessment which usually takes 45-90 minutes and gives us a chance to learn pertinent things about your background, your goals, your concerns and fears, and your current financial situation. We’ll get copies of your estate planning documents, investment account statements, insurance policies, etc. We then take this information and analyze it—looking for hidden opportunities and ways to optimize your current resources.
Step – 2 Address: Our objective is to address what we learned about your hopes and dreams in the assessment meeting and create a wealth care plan to help you achieve your goals. Once we know where you want to go and how to get you there, we move on to
Step – 3 Implement: The process of implementing the plan begins with simply opening investment accounts and transfer your assets into them. Once the assets are available, we invest based on the allocations and strategies we agreed upon. From there we constantly monitor your asset allocations, the investments you own, economic factors, the markets, and other factors to determine if any changes are necessary.
We are readily available to discuss the performance of your investment accounts and to discuss any changes we recommend and any changes or issues in your life that require our assistance and support.
Q: Do you help to further a client’s knowledge and keep them up to date after becoming a client?
A: Yes. We empower our clients so they can make the best financial decisions possible. Things change all the time and it’s important to understand that in order to stay highly informed.
Q: How often will we meet face to face?
A: Typically, we see our clients between 1-3 times per year—and more often if necessary. It’s important for us to know what is happening in your life so we can determine if there are any financial implications and/or strategies we can recommend. For example, it’s always helpful if we know about any large one-time expenses in advance, any changes to your employment, issues at work, or hundreds of other issues that can come up in a conversation. We take advantage of these meetings to go over a client’s performance over the recent months. It is a great time to discuss what’s happening in the economy and in financial markets, what we anticipate for the future, and any specific allocation changes we recommend for clients.
Q: Can I call and ask questions?
A: Absolutely. Since we don’t charge by the hour, our clients feel welcome to call us with any questions, issues, or just to brainstorm. We look forward to these calls and take pride in our ability to help our clients in any way we can. In fact, many clients elect to conduct their review meetings via telephone or video conferencing
Q: Will I get help with the paperwork?
A: Our clients are busy and the last thing many of them want to do is mess around with paperwork. We’ll do all the work for you. We will complete 100% of the account forms with information provided by you and provide them to you for review and signature.
Q: Will you file our tax returns?
A: No. We provide investment related tax advice but we are not CPAs, and we do not file our clients’ tax returns. We work closely with our clients’ CPAs to make sure they have all the information they need and to brainstorm creative tax strategies.
Q: Will you create or modify our estate-planning documents (e.g., living trust, Will)?
A: Not directly, however we are very involved in this process for many clients. Although we work closely with attorneys, we do not provide legal advice. We are more than happy to refer you to attorneys we’ve successfully worked with in the past and in fact often lead those meetings.
Q: Does the firm have relationships with CPAs, estate-planning attorneys, and other professionals I may need?
A: Definitely. We work closely with our clients’ other professional advisors. Most of our clients already have existing relationships, and we are happy to become part of those clients’ teams. If a client doesn’t have a relationship with other professionals, we are more than happy to introduce them to CPAs, attorneys, mortgage brokers, realtors, etc.
ABOUT THE COMPANY
Q: Can I get a company brochure?
A: Yes. We have a general company brochure that is available by request in a printed or electronic format. Simply go to the Contact Us page and request the brochure in whatever format you prefer or CLICK HERE
Q: What is your typical response time to a phone call or e-mail?
A: We pride ourselves on being accessible. We return every e-mail and phone call within 24 hours and often within an hour or two.
Q: Will you provide references we can speak to?
A: Yes and no. We will provide general client references such as emails or letters they’ve written regarding their experience with us, however due to our respect for privacy we do not provide specific client information. We can also provide references such as the Better Business Bureau (BBB) as well as references of CPAs, attorneys, or vendors with whom we have worked.
Q: How long does it take to complete a Preventative Wealth Care plan?
A: While the driving force to creating a custom plan centers around information gathering, the time frame can obviously vary greatly. It usually takes anywhere from a few days to a few weeks to develop the kind of comprehensive plan we provide our clients. There are various factors that influence this time frame such as the urgency on the clients part to implement portfolio changes, life scenarios, etc.